What are the delivery times ?
Packages are shipped between 24 and 72 hours (working days) after receipt of payment.
Delivery times vary depending on the choice of delivery, you should allow approximately between 2 and 5 days (Colissimo being faster than Mondial Relay).
How to track my order ?
You will receive an email to the address provided during your purchase containing a tracking number as soon as your order has been processed and shipped.
You can also track the status of your order by logging into your account in the my account > track the status of your order section.
What are the return conditions and how can I return my order?
Returns are accepted under certain conditions:
- The returned product is defective or has a manufacturing defect,
- The product you received does not correspond to your order.
TO NOTE :
- Hair and hijab items as well as sale items present in the "Promotions" category are neither returned nor exchanged.
- Items worn or with a personal scent cannot be refunded. Our team reserves the right to inspect these conditions during each return.
To make a return, simply retrieve the returns form available on our website at the bottom of the page (indicating your first and last name, your order number as well as the reason for return) and send us the item(s). ) to the following address in Mondial Relay only:
Returns must be made exclusively to the Mondial Relay relay point: LOCKER 24/7 Lidl Roquemaure - 30150 ROQUEMAURE
Upon receipt, we will contact you to exchange or refund the returned item.
What are the exchange and refund conditions?
Returns must be made within 14 days of receipt of your order. Return costs are the responsibility of the customer.
Exchanges are possible while stocks last.
Refunds are only possible if the returned product is in excellent condition.
Sale items cannot be returned or exchanged.
For any other questions, we can be reached by email: email@example.com but also via our social networks: Instagram and snap: shaane_co
Good shopping !